Types vs. formfactors

Nudge Types and Nudge Formfactors are commonly confused. Types refer to the general purpose of a nudge. We have four types currently supported:

• Tours: explain how something in your interface works
• Announcements: tell your users something (hopefully something interesting)
• Surveys: proactive messages to users, like product tours or announcements.
• Checklists: checklists of steps to motivate users down a path.

A formfactor refers to the interface of an individual nudge step. Right now Command AI supports the following formfactors:

• Modal
• Popover
• Pin
• Tooltip
• Banner

Does it matter which type I select?

For the most part, types are organizational. Ignoring checklists, you can achieve anything using one type that you could with another. We encourage you to use the types to organize your nudges by use case. Once you create a few, you'll thank us :)