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olark

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customer-support

olark

Hand users off to Olark in the event that Command AI isn’t the right place for them to get an answer or complete something.

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How it works

You can use this integration in both Copilot:

  • From Copilot settings, expand the "Interactions" section
  • For the CTA, use “Open chat” → Olark
  • When Copilot can’t find an answer to your user’s query, they’ll have the option to use your fallback CTA.

...and in HelpHub:

  • From HelpHub settings, expand the “Additional Resources” section
  • Add your Support CTA (e.g., “Chat with support”) and set up the button click to “Open Chat” → Olark
  • Your HelpHub will display your support CTA at the bottom

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