Tours overview
The fundamental theory of product design: users spend more time in other products than they do yours. No matter how well-designed your interface, no matter how much user testing you do, users are going to find aspects of your product confusing.
That's where tours come in - they help show users a path through your product, and give them context for what each step does.
Situations where you can use tours
Some common situations where you might want to employ a Tour:
- To explain a new part of your interface to existing users
- To proactively walk a new user through a critical flow
- To guide a confused user toward help resources
- To respond to a user's query of the form "How do I do X?"
How do I set up branching or conditional paths for my tour?
There are two options to achieve branching or conditional paths.
- Use multiple nudges that are connected via button actions. For any nudge step, you can add a Button that has an action of Show nudge.
- Use a single nudge that has "jumps". For any nudge step, you can add a Button that has an action of Go to step.